Delivery of Flowers in Paris
At LE FEU DES FLEURS, delivery is the final step of your floral creation. We do everything we can to ensure your flowers arrive on time, fresh, and perfectly protected, despite how delicate they are.
Delivery area and fees
- We deliver toParis intra-muros(and, where applicable, to certain nearby suburbs indicated at checkout).
- Delivery is free for all orders from €100 and above.
- For orders under €100, adelivery feeapplies. The exact amount is displayed before you confirm your order.
For full details on delivery conditions (deadlines, responsibility, right of withdrawal), please refer to our Terms and Conditions of Sale (CGV).
Delivery time slots
Deliveries are made within 2-hour time slots (for example: 10:00–12:00, 12:00–14:00, etc.), which you can choose when placing your order. We do our very best to respect the chosen time slot. In case of exceptional events (weather, traffic, transport disruption), we will inform you as soon as possible.
Delivery method
Your bouquets and floral arrangements are delivered by a bike courier or via metro, in order to ensure:
- fast and flexible delivery within the city;
- a lower environmental impact;
- gentle handling compared to classic van deliveries.
Packaging and protection
Your flowers are prepared and packed with care:
- stems are kept in water(water reservoir, vials or suitable container) to preserve freshness during transport;
- protective wrapping around the arrangement to avoid shocks, wind or rain;
- each order is carried by hand by the courier, without passing through warehouses.
Once delivered, we recommend placing the flowers back into fresh water as soon as possible and following the care instructions provided.
On the courier’s arrival
When the courier reaches the delivery address, they:
- arrive at the address indicated in the order;
- call the recipienton the phone number provided, in order to hand the flowers over in person;
- if necessary, also contact the sender in case of difficulty (missing door code, intercom issue, etc.).
In case of absence or incomplete address
To ensure a smooth delivery, it is important to check:
- the accuracy of the address (street number, street name, building, floor, door code, name on the buzzer/mailbox);
- the recipient’s availability during the chosen time slot.
In case of:
- recipient’s absenceduring the time slot,
- incorrect or unreachable phone number,
- incomplete or incorrect address,
- or if the courier cannot access the building,
the courier may, where possible:
- leave the bouquet with a neighbour or a conciergeif this is possible and considered safe;
- or take the bouquet back to the atelier.
In this case, the order is neither refunded nor replaced free of charge. A new delivery can be organised, with an additional delivery fee, in accordance with our CGV.
Exceptional delays
We plan our routes to respect the chosen time slots as closely as possible. However, certain events may cause delays beyond our control (strikes, transport incidents, extreme weather, road closures, etc.).
In such situations, LE FEU DES FLEURS cannot be held liable for a slight delay, but we always do our utmost to:
- inform you as quickly as possible;
- deliver the order in the best possible freshness conditions.
Reception and claims
Upon delivery, we kindly invite you to:
- check the condition of the bouquet or arrangement;
- contact uswithin 24 hoursafter delivery if you notice any visible issue (damaged arrangement, transport-related damage), includingclear photosof the flowers, at:contact@lefeudesfleurs.com.
We review each situation with care in order to find the most appropriate solution, in line with our CGV and with full respect for the fragile nature of fresh flowers.